Terms & Conditions

Zensorium reserve the right to change these terms and conditions at any time, and you agree to abide by the most recent version of this Terms and Conditions. 

1. Purchase Order

Zensorium is not bound in the event of spelling, pricing or other errors or mistakes in the website information and reserves the right to:

  • cancel any purchase concluded in the event of error of spelling, pricing or other errors or mistakes in the website information.
  • terminate the pre-order at any time without prior notice to you.

 

2. Availability 

To use our product, you must be 18 years and above and you should be a consumer and not a reseller/distributor. A maximum of 50 units can be ordered at any one time. We will only fulfil the order if your delivery address stated is a home and office addresses listed on one of the countries stated above. We do not deliver to P.O boxes. Zensorium reserves the right not to accept any order or cancel your purchase for whatever reason, without being liable for any damage or costs.

 

3. Price

Tinké is available at $119 USD excluding taxes. Delivery costs are FREE as a goodwill offered by Zensorium. The full breakdown of the price inclusive of taxes will be provided to you when upon checkout of the purchase order.

CURRENCY: To ensure consistency, prices on our website are quoted in USD only. Changing the country of delivery will not result in a change in currency.

PRICE CHANGES: The prices for Tinke displayed on our online store for purchase order may be subjected to change. Zensorium reserves the right to change prices without any prior notice. The prices displayed on our website for purchase order at any moment are only valid at that moment.

 

4. Shipping And Delivery

Once your order has been confirmed, your Tinké will be shipped with service mode international priority shipping at no cost to the countries stated on the Site.

INSPECTION UPON DELIVERY: Upon receiving the product, please inspect it. If the Device is received by you in a faulty condition, you are to inform Zensorium with supporting reason(s) and photo(s) by submitting a request via support@zensorium.com.

TRACKING YOUR ORDER: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the courier's website, depending on who shipped your package.
 

DELIVERY AND RISK: Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While we endeavour to meet such timescales or dates, we do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.

Delivery shall be to a valid address within the Territory submitted by you and subject to Acceptance ("Delivery Address"). You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.

 

5. Returns And Cancellation

Cancellation: You may cancel your order without giving us any reason provided it has not been shipped. To cancel your order, email us with your name and shipping address. After receiving confirmation of your cancellation, the refund will be credited back to the mode of payment used to purchase the item. Please note that an administrative/cancellation fee of $15 USD will apply for cancellation.

Returns: Please refer to our full Return Policy here. Returns must be undamaged, in its original condition, and in the original packaging. Zensorium will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The Product must be received by Zensorium within 30 days after issuance of the RMA.  


6. User Generated Content And Data Privacy Policy

When you visit our website, you may be providing us with two types of information:

  1. personal information you knowingly and voluntarily choose to disclose to us, such as your name, mailing and email addresses, information specific to your physical, physiological, medical, economic, or social identity, and telephone number; and
  2. website use information collected on an aggregate basis as you and others browse our website.

For more information on our stand on user generated content and data privacy policy, please refer to our Data Privacy Policy.

 

7. Product Specification

Zensorium reserves the right to change or modify product specifications in its sole discretion from time to time provided. However, no such change or modification shall be applicable to orders previously accepted by Zensorium. Changes in specifications to custom products shall be made only with prior mutual agreement of Purchaser and Zensorium.

 

8. Warranty, Disclaimer, And Limitation Of Liability

ZENSORIUM warrants its Products from date of shipment to be free from defects in workmanship and material, and in material compliance with all published product specifications in effect on the date of shipment for a period of twelve (12) months, as applicable per the user manual. During the warranty period ZENSORIUM shall, at its option, replace or repair the product shown to ZENSORIUM's reasonable satisfaction to be defective at no expense to the Purchaser or refund the purchase price. In the event that Purchaser makes any modifications or alterations to the Products, the warranties shall be void and of no further force or effect.

EXCEPT FOR THE WARRANTIES, THE PRODUCT ARE SOLD AS-IS AND WITHOUT ANY OTHER WARRANTY OF ANY NATURE WHATSOEVER. ZENSORIUM HAS NOT MADE AND DOES NOT MAKE ANY OTHER REPRESENTATION, WARRANTY, GUARANTY, OR COVENANT, EXPRESS OR IMPLIED WITH RESPECT TO THE DESIGN, CONDITION, DURABILITY, SUITABILITY, FITNESS FOR USE, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY OF THE PRODUCT IN ANY RESPECT, UNDER NO CIRCUMSTANCES AND IN NO EVENT WHETHER AS A RESULT OF BREACH OF CONTRACT OR WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE SHALL ZENSORIUM BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR OTHER ECONOMIC LOSS. IN NO EVENT SHALL ZENSORIUM'S LIABILITY TO THE PURCHASER WITH RESPECT TO THIS WARRANTY WITH RESPECT TO THE PURCHASE OF A PRODUCT EXCEED THE PURCHASE PRICE FOR SUCH PRODUCT.

TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT ZENSORIUM WAS AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE (1) OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED AND THAT ARE MOST CLOSELY RELATED TO YOUR DAMAGES AND (2) WE SHALL NOT BE LIABLE FORSPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER.

All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same.

 

9. Software

Where any Product supplied is or includes software ("Software"), this Software is licensed by us or by the relevant licensor/owner subject to the relevant end-user license agreement or other license terms included with Software ("License Terms") and/or the Product. In addition:

Such Software may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, reverse engineered or combined with any other software, save to the extent that (i) this is permitted in the License Terms, or (ii) applicable law expressly mandates such a right which cannot legally be excluded by contract.

Except to the extent expressly provided by us in writing or under relevant License Terms, Software is provided 'as is' without any warranties, terms or conditions as to quality, fitness for purpose, performance or correspondence with description and we do not offer any warranties or guarantees in relation to Software installation, configuration or error/defect correction.

 

10. Rejection, Damage or Loss in Transit

Zensorium shall not be liable for any damage or losses arising from defective installation of the Products; from the use of the Products in connection with other defective, unsuitable or defectively installed equipment; your negligence; improper use or use in any manner inconsistent with the manufacturer's specifications or instructions.

Where these is a shortage or failure to deliver, or any defect in or damage to a Product or Service, we may at our option:

  1. in the case of Product shortage or non-delivery) make good any such shortage or non-delivery and/or
  2. in the case of failure to perform or defective performance of a Service, make good such failure or defective performance; and/or
  3. in the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy:
  • Replace or repair the Product upon you returning the Product; or;
  • Refund the price paid in respect of any Products found to be damaged or defective.

 

11. Force Majeure

Zensorium shall not be liable for loss, damage, delay, or failure to deliver caused by accident, labour disputes, flood, earthquakes, riots, fire, civil commotion insurrection, war, the elements, embargoes, failure of carriers, inability to obtain transportation facilities, government regulations, acts of God or the public enemy or limitations of Zensorium or its production or marketing activities or any other causes or contingencies beyond its control.

 

12. Governing Law and Jurisdiction

The construction validity and performance of these Terms shall be governed by and construed with the laws of Singapore and the parties submit to the exclusive jurisdiction of Singapore in the event of legal proceedings arising from any dispute. The language of any dispute resolution procedure or any proceedings will be English.